Privacy Policy

Last updated: 23 November 2025

This Privacy Policy explains how eKYC PAN Portal (“we”, “our”, “us”) collects, uses, stores and protects your information when you visit or use our website https://pan.fastupigateway.com (“Website”) and related services.

We operate as a private platform that assists users in submitting PAN related service requests through authorized systems. We are not a government website and are not directly affiliated with NSDL, UTIITSL or the Income Tax Department.

1. Information We Collect

Depending on how you use our Website, we may collect the following information:

• Basic details: Name, mobile number, email address, address.
• Account information: Username, password, profile details, transaction history.
• KYC / PAN application data: PAN related information, Aadhaar details (as permitted), date of birth, father’s name, and other information required as per application forms.
• Identity documents: Scanned copies/photographs of supporting documents as uploaded by you (such as ID proof, address proof etc.).
• Payment information: Payment method, transaction ID, amount, time & date of payment (we do not store full card / UPI credentials; these are handled by our payment gateway).
• Technical information: IP address, device type, browser, approximate location, login logs, and cookies.

2. How We Use Your Information

Your information is used strictly for lawful purposes, including:

• To create and manage your user account on our portal.
• To help you submit PAN applications and related service requests digitally through authorized systems.
• To verify your identity using Aadhaar e-KYC (OTP or Biometric) wherever applicable.
• To communicate with you regarding application status, alerts, support and updates.
• To process payments, maintain wallet balance and generate invoices/receipts.
• To improve our services, security and user experience.
• To comply with applicable laws, regulations and lawful requests.

3. Legal Basis for Processing

We process your information based on:

• Your explicit consent while submitting data and completing e-KYC.
• Legal obligations where certain data must be retained for record-keeping and compliance.
• Legitimate business interests such as fraud prevention and service improvement.

4. Data Sharing & Disclosure

We do not sell your personal data to any third party. We may share your data only in the following situations:

• With authorized service providers / APIs / gateways required for PAN processing, e-KYC, payment processing, SMS/Email notifications etc.
• With government-authorized systems through which PAN applications are submitted.
• With professional advisers (e.g., auditors, legal advisers) where reasonably necessary.
• When required by law, court order, or government authority.

5. Data Retention

We keep your information only for as long as necessary for the purpose for which it was collected, or as required by applicable law. After this period, data may be securely deleted or anonymised.

6. Security Measures

We use reasonable technical and organisational security measures to protect your information, including encryption, secure connections (HTTPS), access controls and regular monitoring. However, no system is 100% secure; you share information at your own risk and should protect your login credentials carefully.

7. Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where it is no longer required.
• Withdraw consent where processing is based on consent (this may limit our ability to provide services).

You can exercise these rights by contacting us using the details given below.

8. Cookies & Tracking

We may use cookies or similar technologies to improve website performance, remember your preferences and analyse usage. You can manage cookie settings from your browser, but disabling cookies may affect some features of the Website.

9. Third-Party Links

Our Website may contain links to third-party websites (such as government portals or payment gateways). We are not responsible for the privacy practices or content of those websites. We recommend that you review their policies separately.

10. Children’s Privacy

Our services are intended for adults and authorised business users. We do not knowingly collect personal information from children below 18 years of age.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website after such changes means that you accept the updated Policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, you may contact us at:

eKYC PAN Portal
Naichai, Uttarakhand, India
Mobile: +91-9997040329
Email: koshyaricommunication1@gmail.com

This document is for general informational purposes only and does not constitute legal advice.