Refund Policy

Last updated: 23 November 2025

This Refund Policy describes the conditions under which payments made on https://pan.fastupigateway.com (“Website”) may be refunded. By making any payment on the Website, you agree to this Refund Policy.

1. Nature of Services

eKYC PAN Portal provides digital tools and support to help users submit PAN-related applications and service requests. Our charges are primarily for service facilitation, platform usage and support, and not for sale of any physical goods.

2. General Rule

Once a service request or PAN application has been processed or submitted through authorised systems, the service is considered as delivered. In such cases, fees paid are normally non-refundable.

3. Cases Where Refund May Be Considered

A refund may be considered at our sole discretion in the following situations:

• Payment was successfully debited from your account but your user account or wallet was not credited due to a technical error on our side.
• Payment was made, but the requested service or activation could not be initiated from our system due to a technical fault attributable to us.
• Duplicate payment was made for the same transaction and verified by our records.

4. Non-Refundable Situations

No refund will be provided in the following (illustrative) cases:

• After a PAN application or related service request has been submitted to authorised systems.
• If an application is rejected, delayed or kept pending by government authorities.
• If wrong or incomplete information/documents are provided by you.
• If you simply change your mind after the service has been processed.
• In cases of misuse of account, unauthorised access due to weak password or user negligence.

5. Refund Request Process

If you believe you are eligible for a refund, you must:

• Raise a ticket or contact our support team within 3 working days of the transaction.
• Provide transaction ID, date & time of payment, amount and payment method.
• Share relevant screenshots or bank statement (if asked) to verify the claim.

After verifying the details, we will inform you of the decision. Approved refunds will be processed either:

• By crediting your portal wallet balance, or
• By reversing to the original payment method, wherever possible.

Refund processing time may vary depending on bank / payment gateway procedures.

6. Chargebacks

If you initiate a chargeback or dispute directly with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate your account and recover any fees or costs incurred by us.

7. Contact for Refund Queries

For any questions regarding this Refund Policy or to request a refund, you may contact us at:

eKYC PAN Portal
Naichai, Uttarakhand, India
Mobile: +91-9997040329
Email: koshyaricommunication1@gmail.com

This policy is designed to be simple and transparent, but does not constitute legal advice. For specific legal requirements, please consult a professional.